Refund Policy

Easy and Transparent 90-Day Refund Policy

At Lynnetee, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward refund policy valid for 90 calendar days from the date your order was placed.

This policy ensures you have ample time to inspect your products and decide if they meet your expectations.

Who Is Eligible for a Refund?

To be eligible for a refund, your order must meet the following conditions:

  • Refund requests must be submitted within 90 days of the original purchase date.
  • The product must be in its original condition: unused, unwashed, undamaged, and with all original tags and packaging intact.
  • You must provide valid proof of purchase, such as an order confirmation email or receipt.
  • Products marked as “Final Sale”, “Clearance”, or customized/personalized items are not eligible for refunds unless there is a manufacturing defect.

How to Request a Refund

To initiate a refund, please follow the steps below carefully:

  1. Contact Our Support Team:
    Email us at [email protected] within 90 days from your purchase date. Include your order number, contact information, and reason for the refund request.
  2. Receive Return Instructions:
    Our customer service team will review your request and provide detailed instructions on how to return the item(s), including the return shipping address.
  3. Ship Back the Item:
    Return the item(s) in their original packaging using a reliable shipping service. We recommend using a trackable shipping method to avoid loss during transit.
  4. Inspection and Approval:
    Once we receive your returned package, our team will inspect the item(s) to confirm they meet our refund criteria.
  5. Refund Processing:
    Approved refunds will be processed within 7 days after inspection. You will receive a confirmation email once the refund has been initiated.

Refund Method and Timeline

  • Refunds will be issued using the original payment method used during purchase (credit card, debit card, PayPal, etc.).
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Please note that original shipping fees are non-refundable, except in cases where the product is defective or the refund is due to our error.

Shipping Costs and Return Shipping Fees

  • Customers are generally responsible for return shipping costs unless the item is defective, damaged upon arrival, or the wrong item was sent.
  • We strongly recommend purchasing shipping insurance for returns to protect against loss or damage during transit.
  • Shipping fees for the original delivery are non-refundable.

Non-Refundable Items

The following products are excluded from refunds unless they arrive damaged or defective:

  • Gift cards and promotional vouchers
  • Downloadable digital products or software
  • Items purchased through unauthorized third-party sellers or marketplaces
  • Customized or personalized merchandise (unless faulty)

What If You Receive a Defective or Incorrect Item?

If your item arrives damaged, defective, or you receive the wrong product:

  • Contact us immediately at [email protected] with photos and your order details.
  • We will arrange for a replacement or full refund at no additional cost to you.
  • Return shipping costs in such cases will be covered by Lynnetee.

Exchanges

Currently, Lynnetee does not offer direct product exchanges.
If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Late or Missing Refunds

If you have not received your refund after 10 business days from the refund approval notification:

  • Check your bank or payment account statement.
  • Contact your payment provider for possible delays.
  • If you still have issues, please reach out to us at [email protected] for assistance.

Contact Us

We’re here to help! If you have any questions regarding our Refund Policy, please contact us:

📧 Email: [email protected]